新常态下的数字时代通信导航

Xavier Martin

gennaio 14, 2022

Today the question is not ’if’ but rather ‘when and how’ digital age communications should be implemented in the global enterprise operational model.

如果你们年纪够大还记得的话, the early 1980’s brought us the third industrial revolution enabled by the development and adoption of mobile telephony and satellites, 用户对移动体验的需求也在不断增长.

Today, the rise of broadband and cloud services brings us communications that are fast, native, and omnichannel. As well, 交流不再只是人与人之间的事, they’re also between 应用程序和连接对象 (Internet of Things (IoT)). 欢迎来到第四次工业革命!

Pushing boundaries

A generation of digital natives, born into a connected world, is driving digital transformation. In particular, Generation Y, 其次是千禧一代, have instigated many changes in the way tools are used and the way enterprises communicate. For example, “Bring Your Own Device” (BYOD) paved the path making it acceptable to bring devices such as smartphones into the enterprise, to gain mobility, nomadism, 以及随时随地工作的能力.

In the enterprise arena, the global health crisis accelerated digital transformation and the need to have the right information, at the right time, for the right person, regardless of the medium, 同时保持社会联系.

健康危机也迫使企业重新思考办公室, beyond just the flex-office — bringing the workplace into the era of 数字时代通信. The new digital workplace offers an office (not necessarily a place) adapted to all forms of communications. It is more agile, more customisable, and also accessible from any place or device.

Untangling the tech

The advent of high-speed technologies such as 5G and fiber are making it easier to capture and transmit data in real-time, and to process and analyse it with the power and speed of the central network, 而云让它无处不在. However, the acceleration of these technologies is also creating challenges in how companies handle their digital transformation and how they effectively implement real-time communications throughout the digital IT ecosystem.

There is no single, 从现有系统过渡到数字时代的正确方式, 因为每个公司都必须适应现有的生态系统. The good news is digital transformations are happening — first through the adoption of more flexible models to migrate to a digital workplace, then by rethinking communications to put them at the centre of business processes, 为了更快的决策和增加员工的授权.

A decade ago, Voice over IP (VoIP) was the first step towards unified communications. However, communications in the digital age means thinking beyond telephony. 除了人与人之间的语音交流, 它还必须包括协作工具, 比如会议平台, resource sharing, and online chat. As well objects and machines such as temperature or pressure sensors for predictive maintenance, 或者定位信标，用于跟踪行动, will communicate through Artificial Intelligence (AI) to transmit useful information to operators.

优化他们的数字通信, companies need to take control of their network infrastructures and the new possibilities offered by the cloud (hybrid or private). 在不久的将来, 将需要网络支持5G, LAN or Wireless LAN technology and integrate them into their digital ecosystem. A mix of network infrastructure and cloud need to be tailored to address the rapidly changing needs of the company. New services, available on demand or "as-a-service" are popping up all the time and this will only continue as the evolution of workplace unfolds.

The power of partnering

Many companies just don’t have the internal resources to develop new ecosystems on their own. 这就是伴侣的力量发挥作用的地方. 在技术方面是一个真正不可知论的合作伙伴, 通信和网络基础设施, 应用程序和连接对象, 可以帮助从现有的元素构建一个灵活的模型吗, 根据火狐体育手机的需要和要求.

The right partner can help enable elements to coexist with the "all-digital" solutions. The goal is to optimise the performance of the entire system to offer a real-time, 协作和安全通信 experience without latency, and to process the data or information needed at the right time.

For many companies, accelerating their digital transformation is an investment in their future performance and success, 影响招聘的人才和保留的客户. A recent study by Nature Human Behavior, indicates that teleworking — as productive as it is — is optimised only if real-time communications tools are interconnected, reliable, 以及适合公司和员工的规模.

如果18个月的健康危机教会了我们什么, it is that real-time communications is the cornerstone of everything, because nothing is more efficient than people-to-people conversation. It has highlighted the need for companies to migrate to a digital environment that will enable them to communicate in real-time, with people and devices, no matter where they are. This is the future we are working towards and through digital transformation this is the goal we will achieve.