OmniPCX记录套件
监控, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.
For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX记录套件 is a web-based tool that does all that and more, 使您能够记录, monitor and evaluate employee-customer interactions. This is particularly important in financial services, 公用事业公司, 医疗保健, 教育, hospitality and public safety organizations.
By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX记录套件 provides a scalable, 模块化和负担得起的工具集. 在警车追捕, supervisors can review recorded calls with agents and use the integrated Quality 监控 module to assess agent performance.
Destaques
- Record voice and online interactions between your employees and customers
- Improve the quality of future customer interactions by identifying coaching opportunities
- Use dashboards and call recordings to generate detailed reports
Características
- Designed for use with the OmniPCX Enterprise Communication Server platform
- Modular solution: Record, Screen Capture, Silent 监控, Quality 监控
- Non-IP streaming converted to IP with plug-and-play, solid-state Packetizer
- Call recording in VoIP, digital, analog, SIP and mixed environments
- Recordings are centralized from independent satellite sites to a central server
- In line with Payment Cards Industry (PCI) requirements for call recording systems
- Solid-state or virtual solution with minimal requirements (only a single server needed to support a mixed IP/non-IP environment)
- 加密环境兼容性
- Microsoft Active Directory and Radius connection capability
- 多-tenant解决方案
Benefícios
支持文件
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